The issue is caused by the incompatibility between TMPS 2.0 in supporting devices with Sky Lake - 6th generation (chipset 236). To resolve this issue we recommend for users to apply the hot fix. Do the following:
This is a controlled release for TMPS B hardware, due to TMPS A hardware may not have enough disk space to apply this hot fix. To check the TMPS 2.0 hardware type, refer to the sticker attached on the Scanning Tool.
- Close the Scanning Tool console if it is open.
- Log on to the computer using an account with administrator privileges and connect the Scannint Tool.
- Download tmps_20_sp4_win32_rescuedisk_c236.zip.
- Extract the contents to a local folder on the computer where you have connected the Scanning Tool.
- Copy the SupportTool folder from the USB device into your local drive.
- Double-click the TMPSSuprt.exe file.
- From the Trend Micro Portable Security 2 Diagnostic Toolkit. Go to More Tools > Use for Updates.
- Select Apply Hot fix and click Next.
- Click Browse and select the .bin file from the extracted hot fix provided by Trend Micro.
- Click Apply. A confirmation window opens.
- To update another Scanning Tool, click Yes and browse for the hot fix file.
For more detailed instructions, refer to Upgrading the Scanning Tool, items 2-19 of the Trend Micro Portable Security 2.0 User Guide.
If the issue persists, it is recommended to check the KB article: Rescue Disk shows "Unrecognized Disk" error message that may also help resolve the issue.