There are three (3) types of quarantined mail: Spam, Virus, and Content. Administrators can view all these types in the TMEMS/TMEMS - Inbound Filtering console, but end-users can only see the Spam and Graymail quarantined mail on the web end-user console (EUC).

The Digest Tool only sends out the Spam Digest Email when a user has received some Spam or Graymail which has been quarantined. If there are no quarantined Spam mails, the tool will not send out any Digest Email.

No, you do not need an end-user console account to receive digest emails/s.

Yes, you can use an inline action in your digest email even without an End-User Console account.

Make sure the inline action is enabled in the management console.

1. Log in to the console.
2. Go to Quarantine > Digest Settings.
3. Under HTML content, switch the toggle button above the HTML content field to Enable.

The inline action functions may not work if the end-user's default browser is not Microsoft Internet Explorer (IE).

You will not be able to manage your approved senders if you do not have your End-User Console (EUC) account. Once you have created your EUC account, all the approved senders you have added prior to the account creation will show on your EUC account.

The limit of the Approved/Blocked Senders for the end-user console is 100 senders.

The email continuity feature is accessible for customers who have a Trend Micro Email Security Advanced License.

• The account should be a registered end-user console account.
• The account is not yet currently managed by another end-user console account.
• You have the end-user console password for the account you want to manage.
• You have the privilege or ability to open the confirmation email message sent to the account address that you plan to manage.

To reset your EUC password, you may refer to Reset EUC password in TMEMS.

You may still register an account to the EUC. There is also an option to use single-sign on to access the emails managed on your domain.

For reference, please see this documentation on Logon Methods.

If you are using a shared mailbox, you may register the address used on one of the EUC as a Managed Account.

1. On the EMS admin console, make sure that the source of managed accounts is set to Manually added accounts.
2. If the shared mailbox does not have its own EUC yet, register it to euc.trendmicro.com
3. Login to the EUC that will manage the quarantined emails of the shared mailbox, from the drop-down option on the account name click Managed Accounts.
4. On the Managed Accounts page, click the add button. It should show a window that would ask you the registered email address and password of the EUC account of the shared mailbox.

End users can always remove accounts from their list of managed accounts. However, end users can only add management of accounts under the following conditions:

• The account is a registered End User Console account.
• The account is not currently a managed account of another End User Console account.
• The end user is able to open the confirmation email message sent to the account address.
• The end user has the End User Console password for the account.

For more details, you may visit this documentation on Managed Accounts.