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This procedure is mostly applicable when you have already restarted the relay service, conduct series of security updates and re-import of the packages into the console. Yet still, the relay won't get the package.
 

If the package (this may happen to both Windows and Linux) is already imported in the DSM (under Administation > Updates > Software > Local) and you still cannot download the right files, check the relay if the package exists there or not. Refer to the following locations:

  • Windows: C:\ProgramData\Trend Micro\Deep Security Agent\relay\www\dsa
  • Linux: /var/opt/ds_agent/relay/www/dsa

Download the package that you see on the DSM or download it from Trend Micro Download Center, and import the package on to those directories and restart the agent service.

Current Relay packages:

Module state

Manually import the package in that directory and restart the agent:

Module state

Result:

Module state

After doing so, for the affected agents, perform a send policy, check status, and/or a manual heartbeat. If all recommendations still do not fix the issue for the affected agents, perform a reactivation or reinstallation.

Keywords: cannot download DSM package, cannot download package DSM