To resolve the issue, whitelist the following paths on WFBS-SVC:
-
- Classic Mode: Go to Security Agents and select a group where Scan Exclusions are to be configured. Click Configure Policy.
- Advanced Mode: Go to Policies > Policy Management. Click Add or click an existing policy.
- Go to Scan Exclusions Tab.
-
Under Real-Time Scan / Scheduled Scan / Manual Scan, add the following exclusions:
-
On the Folders tab:
- C:\ProgramData\Autodesk\*
- C:\Program Files\Autodesk*
- C:\Program Files (x86)\Autodesk\*
- C:\Program Files\Common Files\Autodesk Shared\*
- C:\Program Files (x86)\Common Files\Autodesk Shared\*
-
On the Files tab:
- C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher\FNPLicensingService64.exe
-
-
Under Behavior Monitoring Exclusions, add the same entries on the Approved Program List:
- C:\ProgramData\Autodesk\*
- C:\Program Files\Autodesk\*
- C:\Program Files (x86)\Autodesk\*
- C:\Program Files\Common Files\Autodesk Shared\*
- C:\Program Files (x86)\Common Files\Autodesk Shared\*
- C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher\FNPLicensingService64.exe
- Click Save.
- Update the agent.