Apex One / Officescan Trusted Program List Frequently Asked Questions (FAQs)

Product / Version includes:

Apex OneAll

Last updated: 2021/08/28

Solution ID: KA-0011185

Category: Configure

Summary

This article provides best practices in using Apex One / OfficeScan Trusted Program List feature. Learn about the Frequently Asked Questions (FAQs) from various customers.

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What does the Trusted Program List function do?

TPL provides central process exclusion on driver level. Process (and its child-process) will be excluded in BM and VirusScan.

How should Use Trusted Program List to to improve the endpoint performance?

Performance issue could have different indicators, in case customer want to leverage PML to improve endpoint performance, it’s advised to contact Trend Micro Technical Support for a comprehensive evaluation beforehand.

What standard applications should I include by default in the Trusted Program List so that I can improve performance?

We didn’t recommend to include *ANY* applications by default, as previously mentioned, it’s better to have Technical Support evaluation first.

Could Trend Micro advise it hey are any security risks if we add typical Microsoft Office type applications to the trusted program list?

Add Office applications into TPL could exempt unexpected process, since Office applications may have add-ons and macros that not fully acknowledged/trusted by customers.

If we include Microsoft Office applications in the Trusted Programs List will macros and spawned processes still be scanned by behavior and file reputation engines?

No. Spawned process will be exempted as well.

In addition, Apex One SaaS agent could feedback performance telemetry data and it could be used by Trend Micro Technical Support when customer want to know which process has more influence in terms of performance. Other than TPL, Trend Micro Technical Support may have different suggestion for performance improvement.

For more information about Trusted Program List, refer to the Online Help Article: Trusted Program List.

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Apex One / Officescan Trusted Program List Frequently Asked Questions (FAQs)

What does the Trusted Program List function do?

How should Use Trusted Program List to to improve the endpoint performance?

What standard applications should I include by default in the Trusted Program List so that I can improve performance?

Could Trend Micro advise it hey are any security risks if we add typical Microsoft Office type applications to the trusted program list?

If we include Microsoft Office applications in the Trusted Programs List will macros and spawned processes still be scanned by behavior and file reputation engines?

Apex One / Officescan Trusted Program List Frequently Asked Questions (FAQs)

Product / Version includes:

Summary

What does the Trusted Program List function do?

How should Use Trusted Program List to to improve the endpoint performance?

What standard applications should I include by default in the Trusted Program List so that I can improve performance?

Could Trend Micro advise it hey are any security risks if we add typical Microsoft Office type applications to the trusted program list?

If we include Microsoft Office applications in the Trusted Programs List will macros and spawned processes still be scanned by behavior and file reputation engines?