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Recommendations

Trend Micro recommends customers to apply this Patch 4 Build 9120 if not yet upgraded.

Customers who previously applied Patch 4 build 9113, it is advised to install Build 9120 as well.

For customers who not yet able to apply Patch 4 Build 9120 but want to fix this issue, do the following for manual recovery:

  1. On Apex One server, go to {Apex One Server installation folder}\PCCSRV\CmAgent\ and extract ProductInfo.xml from ProductUI.zip.
  2. Edit ProductInfo.xml with text editor, find “<ProductVersionInfo TargetVersion="14.0" MenuVersion="1.2" Language="en_US">” and change MenuVersion from 1.2 to 1.5.
  3. Compress ProductUI.zip again with revised ProductInfo.xml
  4. Open {Apex One Server installation folder}\PCCSRV\CmAgent\Product.ini with text editor.
  5. Find MenuVersion=1.3 and change it to 1.5, save and exit.
  6. Restart Apex One Apex Central Agent service.
  7. Try to deploy policy from Apex Central and see if the issue resolved.

For support assistance, please contact Trend Micro Technical Support

Keywords: Apex One Patch 4,Build 9120,policy deployment issue,9113,manual recovery,Apex Central policy deployment issue,