The new Kernel Support Package (KSP) uses the tar and xz to reduce the KSP size This change will be used as well during upgrade, so if tar or xz is not installed, it will cause the KSP upgrade to fail and you will get an alert with Event ID 5102
If you are encountering any KSP upgrade failure that is caused by size-reduction as below, please refer to the following procedure to accomplish KSP upgrade.
Event ID: 5102 The keyword in the description is `_modules.tar.xz`.
You may refer to the solutions provided below to resolve this failure:
Solution 1
Upgrade the Deep Security Agent to either of the following versions:
- 20.0.0-1822 or higher
- 12.0.0-1789 or higher
- 11.0.0-2061 or higher
The Deep Security Agent has tar and xz embedded starting DSA version 20.0.0-1822 and is also available for version 12.0.0-1789 and 11.0.0-2061.
Solution 2
- Install tar and xz, and ensure tar and xz in the environment variable PATH.
- Restart the agent.