To resolve the issue, follow steps below:

1. Use a domain administrator account.
2. Using Task Manager, stop the following processes:
   • DbServer.exe
   • OfcService.exe
3. Go to Control Panel > System > Advanced System Settings.

   

4. Click Environment Variables.

   

5. Under the User Variables section, click on the Path field, and then click Edit.

   

    

   As best practice, make sure to create a backup the original value of the Path field.

    
6. In the Variable Value field, append %SystemRoot%\system32;

   

7. Reinstall the patch.
8. Restore the original value of the Environment Variable. Do the following:
   1. Go to Control Panel > System > Advanced System Settings.
   2. Click Environment Variables.
   3. Under the User Variables section, click on the Path field, and then click Edit.
   4. Revert the Variable Value field to its original value.