- Run the RMAgent installer from %program file%\Trend Micro\Security Server\PCCSRV\Admin\Utility
- Do one of the following:
- Select "I already have a Trend Micro Remote Manager account and I want to install the agent" to continue with the agent installation
- Choose "I do NOT use Trend Micro Remote Manager but I want to sign up" to create a new TMRM account
- Mark "I do NOT want to install Trend Micro Remote Manager Agent at this time" to exit the installer
Click the image to enlarge.
- OLR RMAgent need to bind by GUID. This can be inputted from the RM setup window on the second radio button.
Click the image to enlarge.
You may need to create a new customer first, then add a WFBS product from product tree of target customer then get the GUID.
Click the image to enlarge.
- Select your region, and then Fill in the proxy settings if needed.
From 3.5.1205 build, the protocol will only allow HTTPS with TLS 1.2
Country RM Server URL Region North America tmrm-cs-nabu.trendmicro.com NABU Latin America tmrm-cs-nabu.trendmicro.com NABU Japan tmrm-cs-nabu.trendmicro.com NABU Europe and
Middle Easttmrm-cs-emea.trendmicro.com EMEA Asia Pacific tmrm-cs-nabu.trendmicro.com NABU Click the image to enlarge.
- Select the installation path.
Click the image to enlarge.
- Add a WFBS Standard/Advanced service plan to target customer, it will provide an activation key for WFBS. Copy the key, and input to the WFBS security server web console.
Click the image to enlarge.
- On the WFBS management console, go to Administration > Product License, click Enter a new code to input the AC code from TMRM console.
Click the image to enlarge.
- Launch the TMRMagent installer from %program file%\Trend Micro\Security Server\PCCSRV\Admin\Utility\.
- Select "I already have a Trend Micro Remote Manager account and I want to install the agent", if you already have a TMRM account.
Click the image to enlarge.
- Choose Associate with existing License management platforms. This will allow the installation of the RM Agent without needing to provide the account and password.
Click the image to enlarge.
- Select the installation path.
Click the image to enlarge.
Autobind function can deploy the RM Agent automatically. Once the LMP activation code from TMRM is provided, WFBS server will trigger a task every midnight (00:00 local time), and follows the conditions below:
- If RMAgent exists, but the TMICAgent.exe service is NOT ready, it will start the service.
- If RMagent does not exist, it will launch RM Agent installation automatically.
Autobind function should meet the following criteria:
- In ofcserver.ini, the value of "PostPaidAC" is 1.
Click the image to enlarge.
- RMAgent does not exist from the registry (Computer\HKLM\SOFTWARE\WOW6432Node\TrendMicro\TMIC4CSM\Agent)
Click the image to enlarge.
- TMRMAgentForWFBS folder does not exist (C:\Program Files (x86)\Trend Micro\TMRMAgentForWFBS\)
Processes
| Component | Description | Debug Log Location |
|---|---|---|
| TMICAgent.exe (Main Service) | This is the main program (also referred to as the agent main body) with a corresponding Windows service called “Trend Micro Remote Manager Agent”. It is responsible for communicating with the TMRM server, receiving and sending requests to the server and managing the over-all operation of the agent. | {TMRM Agent installed folder}\Log\TMICAgent.log |
| csmPlugin.dll | Loaded by TMICAgent.exe, this library is responsible for collecting logs and executing commands that are related to WFBS Server. | {TMRM Agent installed folder}\Log\csmPlugin.log |
| TmicAgentMonitor.exe Process | This component is responsible for periodically monitoring the status of tmicAgent.exe. In the event that the said process hangs or terminates abnormally tmicAgentMonitor.exe will automatically trigger the process to restart | {TMRM Agent installed folder}\Log\ tmicAgentMonitor.log |
| TmicAgentSetting.exe Tray Icon and UI | This component (also referred to as the Agent Configuration Tool) is the agent’s task tray process. It allows the user to view and modify the agent settings. | {TMRM Agent installed folder}\Log\TMICAgentSetting.log |
Registry Entries
The Registry Entries of the TMRM agent is located at Computer\HKLM\SOFTWARE\WOW6432Node\TrendMicro\TMIC4CSM\Agent
Click the image to enlarge.
- TMRM Agent system tray icon:
- TMRM Agent Server settings:
The current RMAgent will identify the server site URL. It is not recommended to change this setting as the connection cannot be established if the URL does not match.
Configuration needs to be setup from firewall settings in order for connection to be successful. You may need to allow the HTTPS port 443 connections to these URLs depending on which DC (data center) RM Agent reports to.
| Region | Data Center URL |
|---|---|
| NABU Data Center |
|
| EMEA Data Center |
|
The following steps shows hot to remove the WFBS from TMRM product tree:
- Uninstall RM agent from control panel.
- From RM console product tree, right-click the server that will be removed, and click Remove Server.
Click the image to enlarge.