To fix the issue, create another server and install DSM with the same files.log from the healthy installation. Follow these steps to uninstall DSM:
- On the working DSM, get a copy of the file C:\Program Files\Trend Micro\Deep Security Manager\.install4j\files.log
- Paste files.log on the problematic server, then put it on C:\Program Files\Trend Micro\Deep Security Manager\.install4j\ directory.
- Open Control Panel (appwiz.cpl) then uninstall Trend Micro Deep Security Manager.
- The Trend Micro Deep Security Manager entry on Control Panel may not disappear. Verify it on C:\Program Files\Trend Micro\Deep Security Manager\ if the content files have been deleted.
- If deleted, right-click the entry in Control Panel and select Uninstall. Windows will prompt you to delete the entry.