To fix the issue, do the following:

1. Log on to the Apex One Web Console.
2. Go to Agents > Agent Grouping.
3. Tick Automatically group new Security Agents using, and specify the agent grouping method.

   

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4. Click Save.
5. Go to Agents > Agent Management.
6. You may now perform the following options:
   • Add a domain

     

   • Remove a domain or agent

     

   • Rename a domain

     

   • Move a single agent to another domain