Views:

Stop the agent service, manually delete the affected folders and patterns, then trigger security update download:

Delete the affected directories
service ds_agent stop rm -rf /var/opt/ds_agent/patterns_migrate rm -rf /var/opt/ds_agent/patterns_roll_migrate rm -rf /var/opt/ds_agent/patterns/* service ds_agent start
Trigger "Component Update Task" on the Web console (Administration > Scheduled Tasks) to trigger security pattern update on computers.

Keywords: DSA linux pattern update failure, patterns_migrate pattern update failure, patterns_roll_migrate pattern update failure

Deep Security Agent (DSA) on Linux pattern update failure due to existing patterns_migrate and patterns_roll_migrate directories

Product / Version includes:

Deep SecurityAll

Last updated: 2022/02/03

Solution ID: KA-0012314

Category: Troubleshoot

Summary

On the console, the DSA shows that patterns are not updated/downloaded upon installation.

Checking the logs at /var/opt/ds_agent/diag/ directory, it shows the following errors:

[wx/1] | Directory '/var/opt/ds_agent/patterns_migrate/' couldn't be created (error 17: File exists) |
[Error/1] | CopyDirectory: /var/opt/ds_agent/patterns_migrate/:  (error 0: Success) |
[wx/1] | Directory '/var/opt/ds_agent/patterns_roll_migrate/' couldn't be created (error 17: File exists) |
[Error/1] | CopyDirectory: /var/opt/ds_agent/patterns_roll_migrate/:  (error 0: Success) |

Stop the agent service, manually delete the affected folders and patterns, then trigger security update download:

Delete the affected directories
service ds_agent stop rm -rf /var/opt/ds_agent/patterns_migrate rm -rf /var/opt/ds_agent/patterns_roll_migrate rm -rf /var/opt/ds_agent/patterns/* service ds_agent start
Trigger "Component Update Task" on the Web console (Administration > Scheduled Tasks) to trigger security pattern update on computers.

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