- Access the Trend Micro Email Security web console.
- Go to Inbound Protection, then navigate to the policy you would like to configure the exclusion.
- Select the Policy that was triggered by the email.
- Go to Recipients and Senders > Exceptions.
- Under Sender and Recipient fields, type the email address or domain of the sender on the field to exclude them from the policy as shown below:
Click the image to enlarge.
- Then, click Add. Once this has been added, you should be able to view it from the list below.
Click the image to enlarge.
- Click Submit to save the settings.
Emails coming from Approved Senders, may still get blocked by a different policy violation. To confirm the reason for being blocked, review the Mail Tracking Logs.
You can also provide the following details when opening a Trend Micro Technical Support case.
- NDR email notification (if there is any received in EML or MSG format)
- Login ID/ Activation Code
- Sender
- Recipient
- Timestamp
- Subject