Recommendations

• Users who have not yet installed Critical Patch Build 9663 are advised to install Critical Patch Build 9665 or later.

• Users who have encountered this issue can perform following workaround to recover Apex One Master Service:

  1. Open the Command Prompt with administrator privilege.
  2. taskkill /F /IM LogAccessor.exe
  3. On the Apex One server computer, browse to <Server installation path>\PCCSRV\Admin\Utility\SQL.
  4. Double-click SQLTxfr.exe to run the tool.
  5. Choose the SQL Server Account for "Database Authentication".
  6. Provide the SQL Server Account authentication credentials for the SQL Server database.
  7. Click Test Connection to test the Apex One server connection to the SQL Db server.
  8. Once completed, click Start to begin the migration of SQL DB Connection Settings.
   

  This workaround is to switch the authentication method used to access DB to avoid triggering the bug.

   

For support assistance, please contact Trend Micro Technical Support.