Views:

To resolve this issue,

Identify the Trend Micro Program installed by checking the following:
- appwiz.cpl
- C:\Program Files\<Folder Name>
Uninstall the conflicting Trend Micro program through the following procedure:
- Uninstall using default uninstaller in appwiz.cpl.
- Uninstall using Trend Micro program’s diagnostic tool.
- Uninstall using Trend Micro program’s standalone uninstaller. You may open a case to acquire the this installer.

StellarProtect installation failure due to incompatible software (other Trend Micro products)

Product / Version includes:

TXOne - StellarProtectAll

Last updated: 2022/03/10

Solution ID: KA-0012627

Category: Troubleshoot

Summary

An error is encountered during the installation process of StellarProtect.

"The Setup Wizard detected incompatible software (StellarProtect or other Trend Micro products) on this endpoint..."

To resolve this issue,

Identify the Trend Micro Program installed by checking the following:
- appwiz.cpl
- C:\Program Files\<Folder Name>
Uninstall the conflicting Trend Micro program through the following procedure:
- Uninstall using default uninstaller in appwiz.cpl.
- Uninstall using Trend Micro program’s diagnostic tool.
- Uninstall using Trend Micro program’s standalone uninstaller. You may open a case to acquire the this installer.

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