In the received reports, there are two typical misconfigurations observed:

• Update Agent settings were accidentally enabled on a normal Apex One Security Agent policy.
• Normal Apex One Security Agent policies inherited settings from a policy that enabled its Update Agent settings unintentionally.

To avoid this, users are advised to review the following recommendations to examine their Apex One Security Agent policy settings and correct possible misconfigurations:

• Recommendation A - Examine the major parent policies or the policies that manages most of the Apex One agents to make sure Update Agent settings are configured as intended.

  1. Log on to the Apex One as a Service web console.
  2. Go to Policies > Policy Management > Apex One Security Agent.
  3. Examine the major policies or the policies that manages most of the Apex One agents.

  4. Uncheck the Update Agent settings if the policy targets are not expected to run as Update Agents.

     

• Recommendation B - Use a dedicated Apex One Security Agent policy to manage Update Agent settings

  1. Log on to the Apex One as a Service web console.
  2. Go to Policies > Policy Management > Apex One Security Agent.

  3. Create a new policy with dedicated Policy Name, for example, name it as "Update Agent".

     

  4. Click Update Agent in left panel, and configure the required distribution setting of the Update Agent.

     

      

     The policy of a normal Apex One agent should not check any settings in its Update Agent page.