Apex One/OfficeScan
version

Managed Security
Agent from

Steps to show Apex One/OfficeScan agents in Vision One

On-premise

Pure on-premise agent

Upgrade customer's on-premise Apex One server to patch 3.
Upgrade security agents to Build 8378 (Apex One) or later/ Build 6029 (OfficeScan) or later.
Onboard Vision One from on-premise Apex One

If customers are using OfficeScan, upgrade to Apex One first and onboard to Vision One.

SaaS

Onboard Vision One from on-premise Apex One server console.

If customers are using OfficeScan, please upgrade to Apex One first and onboard to Vision One.
If the customers are no longer able to access the on-premise Apex One server console, contact Trend Micro Technical Support for assistance or download Endpoint Basecamp from Vision One Endpoint Inventory console and deploy it.

Checklist for migrating Apex One Agent to Trend Vision One

Trend Vision OneAll , Apex One as a ServiceAll , Apex OneAll

Last updated: 2023/04/05

Solution ID: KA-0012643

Category: Deploy , Migrate

This article discusses the information needed to display the Apex One agent in Endpoint Inventory.

The required URLs are allowed. Refer to URLs to be allowed through the firewall of Trend Vision One.
The system time is synchronized correctly.
Support for TLS 1.2 is enabled. Refer to this Microsoft Article: Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows.

Applies to Windows 7 and Windows server 2008 R2 only.
If customers would like to specify the customized proxy setting, please deploy Endpoint Basecamp downloaded from Vision One Endpoint Inventory console manually and follow the command line instructions here.
- Trend Micro will detect the system proxy if customer did not specify.
- Proxy server with authentication is not supported.

Apex One/OfficeScan version	Managed Security Agent from	Steps to show Apex One/OfficeScan agents in Vision One
On-premise	Pure on-premise agent	Upgrade customer's on-premise Apex One server to patch 3. Upgrade security agents to Build 8378 (Apex One) or later/ Build 6029 (OfficeScan) or later. Onboard Vision One from on-premise Apex One If customers are using OfficeScan, upgrade to Apex One first and onboard to Vision One.
SaaS	Pure SaaS agent Migrate from Apex One on-premise before Patch 3 (Build 8378) (not included) Migrate from OfficeScan before Build 6029 (not included)	Upgrade the SaaS security agents to Build 14.0.0.8509 or later. Onboard Vision One from SaaS Apex One server console.
SaaS	Migrate from Apex One on-premise after Build 8378 (included) Migrate from OfficeScan after Build 6029 (included)	Onboard Vision One from on-premise Apex One server console. If customers are using OfficeScan, please upgrade to Apex One first and onboard to Vision One. If the customers are no longer able to access the on-premise Apex One server console, contact Trend Micro Technical Support for assistance or download Endpoint Basecamp from Vision One Endpoint Inventory console and deploy it.

Other references:

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