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To resolve this issue, do either of the following:

For TXOne StellarOne Managed Agent, you can change the password from StellarOne console.
For TXOne StellarOne Unmanaged Agent, follow the procedures in the KB article: Resetting password for Trend Micro Safe Lock Agent .

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Unable to uninstall TXOne StellarEnforce due to forgotten Password

Product / Version includes:

Last updated: 2024/05/09

Solution ID: KA-0012705

Category: Troubleshoot

Summary

This article is for scenarios where users cannot uninstall TXOne StellarEnforce because the agent password has been forgotten.

To resolve this issue, do either of the following:

For TXOne StellarOne Managed Agent, you can change the password from StellarOne console.
For TXOne StellarOne Unmanaged Agent, follow the procedures in the KB article: Resetting password for Trend Micro Safe Lock Agent .

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