Please contact your Trend Micro Account Manager to discuss about your license update options for your Apex One product.
Apex One2019
When Apex One agent Smart Scan connection is not available, it may indicate an expired license. This may cause a problem with SPS.
An agent debug log shows the following:
2021 07/30 15:33:14 [3d0c : 067c] (00) (D) [-REAL-][ntrtscan.exe][service_main] UpdFlag=0 - [cnttmnts_icrcvirusscanmode.cpp(820)]
"UpdFlag=0" indicates that the license is expired. When this happens, some functions of the agent will be unavailable. SPS connection is one of them.
Please contact your Trend Micro Account Manager to discuss about your license update options for your Apex One product.
