Trend Micro Support Self Service Systems and Tools

Access product help, technical support, community, and tools to help get the best security posture and maintain your Trend Micro estate.

Trend Micro Support, Web Portal – Business Success Portal

Make the most of your Trend Micro investment with access to the systems and tools needed to maximize your security posture:

• Product Support – Check out the latest and popular topics
• My Support Account – Get personalized help
• Threat Help & Research – Look through solutions, tools, and threat advice
• Contact Support – Communicate with support about technical issues, renewals, licensing, or registration
• Download Center – Download the latest product builds, patches, and component updates
• Product Vulnerability – Read our findings on the latest vulnerability claims
• Product documentation – Browse our online help center for all product documentation
• Support policies – Find relevant technical support policies such as maintenance terms and our End-of-Life policy

Trend Micro Support, Mobile App – TrendConnect

Stay connected, informed, and secure – anytime, anywhere.

• Product – Check your Trend Micro solution’s status with visibility to the latest version available. You can also search our knowledge base for how-to and best practice articles.
• Reports – Access tailor-made reports regarding your Trend Micro solutions. The reports give both an overall health score plus linkage to instructions to further protect your organization.
• Threat Alerts - Receive threat notifications directly to your mobile device.
• News – Access current security research, news, and insights from Trend Micro experts.
• Support – Find Trend Micro Technical Support for help with product and threat issues.
• Authenticator - Enable two-factor authentication (2FA) for our Business Success Portal users.

Trend Micro Forum

Join our community discussion and Q&A. We’re starting to share some exciting content from our product teams on how-to use the latest features. Participate in the forum to earn points, badges, and higher levels.

The following products are supported:

• Apex One
• Cloud One Workload Security
• TippingPoint
• Vision One
• Coming Soon:
  • Worry-Free
  • Cloud App Security
  • Trend Micro Email Security

Trend Micro Feature Request – Ideas Exchange

Share your ideas for new features in Trend Micro platforms and products.

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