Source of Patch Installers
Server Protect for Storage 6.0:
Server Protect for NetApp Filer 5.8:
Method 1: Rerun the Patch installer in the Information Server.
Procedure:
- Log on to the Information Server.
- Copy the downloaded patch installer in C:\temp of Information Server.
- Run the installer with Admin privilege account.
- Once completed, check the status of the affected Normal Server if program has been updated.
- If the program is not yet updated, wait for a couple of hours to complete the upgrade process in the target machine.
Method 2: Add the hidden key in the registry to set the frequency and to check the build version of NS for auto updates.
Procedure:
- Log on to the Information Server.
- Open a registry editor on the Information Server.
- Add the following keys and set the appropriate values.
- Go to the given path:
For 32-bit Information Servers: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ServerProtect\CurrentVersion
For 64-bit Information Servers: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\ServerProtect\CurrentVersion
- Add the following keys, key type is DWORD.
AutoUpdateNS=1
AutoUpdateNSTime= 30
AutoUpdateNS Values:
- 1 - enables the feature
- 0- (default value) disables the feature
AutoUpdateNSTime Values: This is the frequency at which the Information Server checks the build version of Normal Servers in minutes multiplied by two. The default value is 30, which means 30*2=60 minutes or 1 hour.
- Go to the given path:
If issue persists, follow the steps below:
Procedure:
- Collect CDT logs from Information server and Normal server. For more information, check this KB article: Using the case diagnostic tool CDT to collect the information needed by technical support
During Reproduction Step (Step 2), let the tool run for 2-3 minutes then turn off the debug to complete the log collection
- File a case in MySupport.
- Upload the CDT logs in the Powerbox of your case.