When checking the C:\Program Files (x86)\Trend Micro\Apex One\PCCSRV\Private\AuthorStore\TrendAuthDef.xml, the root account password is missing or replace with Chinese characters.
<AppUsers Maxsid="2"> <AppUser Name="root" Domain="" Email="" Fullname="Administrator account created during installation" Sid="S-1-9-1-2" Pwd="" WinUser="0" Enabled="true"/> </AppUsers>
To resolve the issue, do the following:
- Open Registry Editor.
- Go to [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\OfficeScan\service\Information\data]
- Create or modify the following data:
- Type: REG_SZ
- Value Name: skos_s
- Value Data: same as "skos"
- Re-run OSCEResetPW.exe.
- Console tab: PKI auth failed to initialize: "Server returned no certificate"
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- Network tab: 502 Bad Gateway on cgiChkMasterPwd.exe
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To resolve the issue, do the following:
- Stop Apex One Master Service
- Backup ..\Trend Micro\Apex One\PCCSRV\Private\ofcserver.ini
- Open ofcserver.ini using a text editor
- Go to [INI_SERVER_SECTION], and delete the value of PKIAuth_Key and PKIAuth_Cert.
- Save the changes.
- Start Apex One Master Service
- The value of PKIAuth_Key and PKIAuth_Cert should be generated.
- Clear the browser cache and cookies