When checking the C:\Program Files (x86)\Trend Micro\Apex One\PCCSRV\Private\AuthorStore\TrendAuthDef.xml, the root account password is missing or replace with Chinese characters.

<AppUsers Maxsid="2">
    <AppUser Name="root" Domain="" Email="" Fullname="Administrator account created during installation" Sid="S-1-9-1-2" Pwd="" WinUser="0" Enabled="true"/>
</AppUsers>

To resolve the issue, do the following:

1. Open Registry Editor.
2. Go to [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\OfficeScan\service\Information\data]
3. Create or modify the following data:
   • Type: REG_SZ
   • Value Name: skos_s
   • Value Data: same as "skos"
4. Re-run OSCEResetPW.exe.

When using developer mode in the browser, you notice the following:

• Console tab: PKI auth failed to initialize: "Server returned no certificate"

  

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• Network tab: 502 Bad Gateway on cgiChkMasterPwd.exe

  

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To resolve the issue, do the following:

1. Stop Apex One Master Service
2. Backup ..\Trend Micro\Apex One\PCCSRV\Private\ofcserver.ini
3. Open ofcserver.ini using a text editor
4. Go to [INI_SERVER_SECTION], and delete the value of PKIAuth_Key and PKIAuth_Cert.
5. Save the changes.
6. Start Apex One Master Service
7. The value of PKIAuth_Key and PKIAuth_Cert should be generated.
8. Clear the browser cache and cookies