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Below are the reasons why emails are quarantined byt the Content Filtering policy:

  1. TMEMS counts both envelope and MIME header recipients.
  2. TMEMS counts all recipients. This includes TMEMS-managed domain or other non-TMEMS domain.
  3. BCC recipients are NOT counted. These envelope recipients do not appear in MIME header recipients.

To check the header recipients, do the following:

  1. Log on to the TMEMS web console.
  2. Go to Logs > Mail Tracking.
  3. Search for the quarantined email.
  4. Click on the email timestamp.
  5. You can check the header recipients in Mail Tracking Details.