"Disabled" status is shown for Network Analytics source in Trend Vision One™

Trend Vision One All , Deep Discovery Inspector All

Last updated: 2024/11/11

Solution ID: KA-0013335

Category: Troubleshoot

In the Network Inventory screen, the Deep Discovery Inspector show with connection status "Healthy" but the "Network Analytics source" is "Disabled".

Upon clicking for additional information, the following error is shown:

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The Deep Discovery Inspector Activation Code is invalid. Verify that your Deep Discovery Inspector Activation Code is valid.

This error can show up if the license type of Deep Discovery Inspector does not match with XDR Addon.

To fix the issue:

Ensure that the Deep Discovery Inspector product License is valid and is not expired.
Ensure that the "XDR Addon: Deep Discovery Inspector" license is valid and without expiration.
Check the seat of DDI product License and "XDR Addon: Deep Discovery Inspector" license if it is matched.

If the Deep Discovery Inspector product is 4GB license, but the "XDR Addon: Deep Discovery Inspector" is 1GB license, it would report the same error message.
Extend the "XDR Addon: Deep Discovery Inspector" to 4GB to avoid the above message.

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