To resolve the issue, do the following:
- Login to Entra ID console, and open the application SAML setting page.
- Remove the values set in the following fields:
- Sign on url
- Relay state
- Log out url
Click the image to enlarge.
Click the image to enlarge.
- Verify if issue is resolved. If not, please collect SAML trace following below steps.
- Install SAML tracer, and turn on it from browser's extension's tab.
Click the image to enlarge.
- Open the SAML tracer from the browser then log in to Trend Micro Vision One using the affected account.
- After error shows up, click the Export button to save the trace.
Click the image to enlarge.
- Contact Trend Micro Technical Support to analyze the trace to find cause.
- Install SAML tracer, and turn on it from browser's extension's tab.