Views:

To resolve the issue, do the following:

  1. Login to Entra ID console, and open the application SAML setting page.
  2. Remove the values set in the Sign on url, Relay state, and Log out url fields:

    SAML Settings

  3. Verify if issue is resolved. If the issue persists, please collect SAML trace using the steps below.
    1. Install SAML tracer, and turn on it from browser's extension's tab.

      SAML Tracer plugin

    2. Open the SAML tracer from the browser then log in to TrendAI Vision One™ using the affected account.
    3. After error shows up, click the Export button to save the trace.

      SAML Tracer logs

    4. Contact TrendAI™ Technical Support to analyze the trace to find cause.
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