To resolve the issue, do the following:

1. Login to Entra ID console, and open the application SAML setting page.
2. Remove the values set in the following fields:
   • Sign on url
   • Relay state
   • Log out url

   

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3. Verify if issue is resolved. If not, please collect SAML trace following below steps.
   1. Install SAML tracer, and turn on it from browser's extension's tab.

      

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   2. Open the SAML tracer from the browser then log in to Trend Micro Vision One using the affected account.
   3. After error shows up, click the Export button to save the trace.

      

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   4. Contact Trend Micro Technical Support to analyze the trace to find cause.