Views:

To resolve the issue, do the following:

  1. Login to Entra ID console, and open the application SAML setting page.
  2. Remove the values set in the following fields:
    • Sign on url
    • Relay state
    • Log out url

    SAML Settings

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  3. Verify if issue is resolved. If not, please collect SAML trace following below steps.
    1. Install SAML tracer, and turn on it from browser's extension's tab.

      SAML Tracer plugin

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    2. Open the SAML tracer from the browser then log in to Trend Micro Vision One using the affected account.
    3. After error shows up, click the Export button to save the trace.

      SAML Tracer logs

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    4. Contact Trend Micro Technical Support to analyze the trace to find cause.