Trend Micro Automation Center is a central hub for APIs and documentation across Trend Micro products. It offers searchable cross-product APIs and use cases for IT and security teams to automate tasks and improve efficiency.
The Education Portal serves as a comprehensive resource for Trend Micro employees to develop their professional capabilities. Through a variety of curated training modules, employees can deepen their understanding of company culture, product knowledge, processes, and essential soft skills.
The Trend Micro Online Help Center provides customers with comprehensive product information and troubleshooting guidance. It offers general product usage information and in-depth solutions for complex issues.
Trend Micro Service Status Portal provides real-time information on the performance of Trend Micro products. It offers up-to-date incident reports and historical data for monitoring system health.
TrendConnect is a mobile application that provides users with real-time insights into their Trend Micro security environment, including threat alerts and system health assessments.
Upon investigation, Trend Micro determined that the recently released TMASE pattern version 27126.006 caused the TMASE engine in certain products to crash, which resulted in deferred or delayed emails on affected systems. This pattern was removed from Trend Micro's ActiveUpdate servers and affected customers were initially advised to rollback to the previous version if possible.
Trend Micro released a new TMASE pattern (version 27128.00) on ActiveUpdate which was reported to resolve the issue.
Trend Micro is doing a thorough root cause analysis to determine the initial cause of the issue and implement any improvements as necessary.
On Sept. 8, 2022, Trend Micro received reports of mail latency from some customers using products that utilize Trend Micro's Anti-Spam Engine (TMASE).
At approximately 11:30 PM (UTC), Trend Micro released TMASE pattern 27128.000 which mitigated the issue.
Upon investigation, Trend Micro determined that the recently released TMASE pattern version 27126.006 caused the TMASE engine in certain products to crash, which resulted in deferred or delayed emails on affected systems. This pattern was removed from Trend Micro's ActiveUpdate servers and affected customers were initially advised to rollback to the previous version if possible.
Trend Micro released a new TMASE pattern (version 27128.00) on ActiveUpdate which was reported to resolve the issue.
Trend Micro is doing a thorough root cause analysis to determine the initial cause of the issue and implement any improvements as necessary.