Apex One Master Service is missing after failed SP1 installation

Product / Version includes:

Apex One All

Last updated: 2025/05/08

Solution ID: KA-0013426

Category: Troubleshoot

Summary

One of the following errors may appear during the installation of Apex One Service Pack 1 on existing environments:

The initial error shows the following: - Error: "Setup has detected an Apex One of different languages on your system. Setup aborted."
A new error appears when attempting to rerun the setup: - Error: "Unable to install the apex one server. the shared folder 'ofcscan' already exists. Rename the existing shared folder or install apex one server on a different endpoint."

When trying to access the Apex One console after a failed installation, the Apex One Master Service would appear as stopped or not running on the te web console. Further investigation would show that the Apex One Master Service had been missing.

This article provides the steps for recreating the Apex One Master Service if the service was missing after Service Pack 1 failed Installation.

To recreate the Apex One Master Service, use the following Command Prompt (Administrator) commands:

sc create ofcservice binpath="C:\Program Files (x86)\Trend Micro Apex One\PCCSRV\Web\Service\OfcService.exe" DisplayName="Apex One Master Service" start=auto
sc description ofcservice "Accepts and responds to commands and requests from Apex One Security Agents, Web console, and Apex Central."
sc config OSCEIntegrationService depend= ofcservice/RpcSs

Make sure that the directory indicated in "binpath" is the same as the actual path on your environment.

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Apex One Master Service is missing after failed SP1 installation

Apex One Master Service is missing after failed SP1 installation

Product / Version includes:

Summary