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To resolve the issue, do the following:

  1. Go to the ..\Trend Micro\Apex One\PCCSRV.
  2. Right-click the PCCSRV folder then select Properties.
  3. Click Sharing tab > Advanced Sharing...
  4. Tick the Share this folder and set the Share name to "ofcscan".

    Folder Properties

    Click the image to enlarge.

  5. Click OK.
 
Before proceeding, make sure to check the following:
  • Turn on File and Printer Sharing from Control Panel > Network Sharing Center > Change advanced sharing settings.
  • Ensure that SMBv2 is enabled. Refer to this Microsoft documentation.
 
  1. Go to the ..\Trend Micro\Apex One\PCCSRV\OfUninst.ini.
  2. Right-click the OfUninst.ini file then select Properties.
  3. Click the Security tab then select Everyone.
  4. Check if Everyone has Read & Execute permission.

    File Properties

    Click the image to enlarge.

  5. Click OK.