"Unable to Migrate to the SQL Server" error appears when upgrading Apex One

Apex OneAll

Last updated: 2022/10/17

Solution ID: KA-0013464

Category: Troubleshoot

During the upgrade to Apex One SP1, the installer will ask for database details.

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After the process above the following error appears:

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Additionally, when running the command "net share", the ofcscan folder cannot be found.

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If the ofcscan exists, running the command "\<Apex One ServerName>\ofcscan\OfUninst.ini" will lead to the following error:

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To resolve the issue, do the following:

Go to the ..\Trend Micro\Apex One\PCCSRV.
Right-click the PCCSRV folder then select Properties.
Click Sharing tab > Advanced Sharing...
Tick the Share this folder and set the Share name to "ofcscan".

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Click OK.

Before proceeding, make sure to check the following:

Turn on File and Printer Sharing from Control Panel > Network Sharing Center > Change advanced sharing settings.
Ensure that SMBv2 is enabled. Refer to this Microsoft documentation.

Go to the ..\Trend Micro\Apex One\PCCSRV\OfUninst.ini.
Right-click the OfUninst.ini file then select Properties.
Click the Security tab then select Everyone.
Check if Everyone has Read & Execute permission.

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Click OK.

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