"Some Security Agents reporting to the server run an unsupported operating system" error is encountered when upgrading Apex One

Apex OneAll

Last updated: 2022/10/17

Solution ID: KA-0013467

Category: Troubleshoot

During the upgrade to Apex One SP1, you receive the following error:

"Unable to upgrade to Apex One. Some Security Agents reporting to the server run an unsupported operating system"

During an upgrade installation, the Setup program verifies that all endpoints that report to the server run a supported operating system.

If the Setup program detects an unsupported operating system, the upgrade cannot continue.

Apex One no longer supports Windows 95, 98, Me, Vista, XP, 8, NT, 2000, 2003, 2008 or the Itanium architecture platform.

For a complete list of Apex One Server and Security Agent requirements, see the System Requirements document.

Before upgrading to the Apex One server, you may do one of the following:

Move all the agents installed on unsupported operating systems to an older OfficeScan server
Configure the agents from unsupported operating systems to be on Independent Mode then remove them OfficeScan/Apex One server.

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