Change the Display Name of Notification Messages from Scanmail for Exchange (SMEX)

ScanMail for Exchange14.0

Last updated: 2024/06/24

Solution ID: KA-0013512

Category: Configure

In Scanmail for Exchange you can set the email address that will send alerts and notifications.

This is configured in Administration -> Notification Settings -> Sender Settings.

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However, the Display Name shown in any notification messages that are sent is always Administrator.

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If you wish to change the Display Name shown in Notifications and Alerts, this can be done via a Registry entry.

On the Scanmail server, open the Registry Editor.
Add the following key and set the preferred value:
Path: HKLM\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion
Key: DisplayName
Type: REG_SZ (String)
Data value: <Desired Display Name>
Close the registry editor.
Restart the ScanMail for Exchange Master Service.

Now Notification messages should have the desired Display Name, as shown below:

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