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Below are the troubleshooting steps to fix the issue:

  1. Check if Identity Access Management (IAM) such as Azure AD, Okta, or AD on-premise /ADFS is configured on Trend Vision One Console.
  2. Check the OS of the affected machines for a possible relation to Secure Access Resources
    • For Windows, isolate the checks performed for possible compatibility issues

      Posture profile - Windows

      Click the image to enlarge.

    • For Mac OS, you may refer to the image for the actual list or access the console and go to Secure Access Resources to configure:

      Posture profile - macOS

      Click the image to enlarge.

  3. Confirm if the issue had been resolved. If in case that the issue persists, kindly collect the image of the configuration status and the error encountered on the ZTSA App side then contact support for further assistance.