"Auto-reconnect starts in a few seconds. Verify that your network is available. (Exit code: 100)" error message when connecting to Trend Vision One™ Private Access

Trend Vision OneAll

Last updated: 2024/11/11

Solution ID: KA-0013566

Category: Troubleshoot

Private Access never finishes connecting to the Trend Vision One Zero Trust Secure Access agent. Instead, Internet Access works fine with no issues.

Below are the troubleshooting steps to fix the issue:

Check if Identity Access Management (IAM) such as Azure AD, Okta, or AD on-premise /ADFS is configured on Trend Vision One Console.
Check the OS of the affected machines for a possible relation to Secure Access Resources
- For Windows, isolate the checks performed for possible compatibility issues
  
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- For Mac OS, you may refer to the image for the actual list or access the console and go to Secure Access Resources to configure:
  
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Confirm if the issue had been resolved. If in case that the issue persists, kindly collect the image of the configuration status and the error encountered on the ZTSA App side then contact support for further assistance.

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