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Step-by-Step Resolution Procedure

  1. Verify Identity Access Management (IAM) Configuration

    Check if Identity Access Management (IAM) provider such as Azure AD, Okta, or AD on-premise /ADFS is configured on TrendAI Vision One Console.

  2. OS-Specific Secure Access Resources

    Check the OS of the affected machines for a possible relation to Secure Access Resources.

    • For Windows systems, isolate the checks performed for possible compatibility issues.

      Posture profile - Windows

    • For Mac OS, you may refer to the image for the actual list or access the console and go to Secure Access Resources to configure:

      Posture profile - macOS

  3. Verify Connectivity Status

    Test the Private Access connection again to confirm if the issue has been resolved.

  4. Escalate to Support If Issue Persists

    If in case that the issue persists, kindly collect the image of the configuration status and the error encountered on the ZTSA App side then contact support for further assistance.

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