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All the expired licenses without Active Products assigned can be removed from the license management of Apex Central.

To remove the active product from the expired license key, the Apex One (Mac) on Managed Server has to be removed and re-integrated on the Apex Central.

 
  1. Before removing the Apex One (Mac) from the Apex Central list, take note of the Server information of your Apex Mac.
  2. Go to Action > click Edit for the Server address / FDQN and take note of the information.
  3. Take a snapshot of the environment prior to doing the steps as a precautionary backup.
 
  1. Remove the Apex One (Mac) on the Apex Central Server:
    1. Go to Apex Central > Managed Server > Server Registration > choose Apex One (Mac) under Server type > click Delete under Action:

      Apex Central Console

      Click the image to enlarge.

    2. Once deleted, go back to Administration > License Management > Managed Products > check if the expired license still has the Active Product which is Apex Mac.
    3. If it is already "0" you can now delete the expired license. Input the new AC on your Apex Mac Console and proceed to re-add it to your Central.
  2. Re-add the Apex One (Mac) again to Central.
    1. Go to Apex Central Console > Administration> Managed Server > Server Registration > choose Apex One (Mac) under Server type > click Add.
    2. Provide the Server information of your Apex One Server:

      Server Registration

      Click the image to enlarge.