Views:

To address the issue, do the following:

On the Apex One Server, go to ..\Trend Micro\Apex One\PCCSRV\Web_OSCE\Web_console\HTML\widget\ and check for index.php
If index.php does not exist, check if you have ..\TREND_BACKUP\Web_OSCE\Web_console\HTML\widget folder.
Compare the contents of the folder from Step 1 and Step 2. If there are several files or folders missing, rename the widget folder in ..\Trend Micro\Apex One\PCCSRV\WEB_OSCE\Web_console\HTML\ to widget_backup and copy the widget folder from the backup folder ..\TREND_BACKUP\Web_OSCE\Web_console\HTML\.
Log on to the Apex One web console and verify if the Dashboard is now working.

If the issue persists, please contact Trend Micro Technical Support for assistance.

Keywords: http 404,cannot access apex one console,dashboard does not work,file not found error in dashboard

HTTP 404 - File or Directory Not Found appears in Apex One web console

Product / Version includes:

Apex One2019

Last updated: 2023/02/27

Solution ID: KA-0013910

Category: Troubleshoot

Summary

The following error message appears in the Apex One web console:

HTTP Error 404.0 - File or Directory Not Found

To address the issue, do the following:

On the Apex One Server, go to ..\Trend Micro\Apex One\PCCSRV\Web_OSCE\Web_console\HTML\widget\ and check for index.php
If index.php does not exist, check if you have ..\TREND_BACKUP\Web_OSCE\Web_console\HTML\widget folder.
Compare the contents of the folder from Step 1 and Step 2. If there are several files or folders missing, rename the widget folder in ..\Trend Micro\Apex One\PCCSRV\WEB_OSCE\Web_console\HTML\ to widget_backup and copy the widget folder from the backup folder ..\TREND_BACKUP\Web_OSCE\Web_console\HTML\.
Log on to the Apex One web console and verify if the Dashboard is now working.

If the issue persists, please contact Trend Micro Technical Support for assistance.

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