Log Analysis

Based on C:\Windows\OFCMAS.LOG, the version of the Apex One product was not checked.

In a normal environment, compareOSCEVersion() should be shown as "result=3".

3-2-2023 10:07:26 OnSetUpdateMode() >>> [D:\ws\workspace\OSCE\OSCE_Onpremise_2019_SP1R2_REL\build\InstallShield\ServerSetup\Script Files\Setup.Rul(59)]
3-2-2023 10:07:26 Normalize IFX_PRODUCT_VERSION from 14.0.11564 to 14.0.11564 [D:\ws\workspace\OSCE\OSCE_Onpremise_2019_SP1R2_REL\build\InstallShield\ServerSetup\Script Files\Setup.Rul(103)]
3-2-2023 10:07:26 determine whether to enter update mode or not, szInstalledVersion=, szProductVersion=14.0.11564 [D:\ws\workspace\OSCE\OSCE_Onpremise_2019_SP1R2_REL\build\InstallShield\ServerSetup\Script Files\Utility.rul(6233)]
3-2-2023 10:07:26 <strong>CompareOSCEVersion()</strong>, <strong>result=1</strong> [D:\ws\workspace\OSCE\OSCE_Onpremise_2019_SP1R2_REL\build\InstallShield\ServerSetup\Script Files\Utility.rul(6235)]
3-2-2023 10:07:26 OnSetUpdateMode() <<< [D:\ws\workspace\OSCE\OSCE_Onpremise_2019_SP1R2_REL\build\InstallShield\ServerSetup\Script Files\Setup.Rul(145)]
3-2-2023 10:07:26 Onbegin() >>> [D:\ws\workspace\OSCE\OSCE_Onpremise_2019_SP1R2_REL\build\InstallShield\ServerSetup\Script Files\Setup.Rul(166)]
3-2-2023 10:07:26 Run PostTmPatch.exe -CreateSKOS [D:\ws\workspace\OSCE\OSCE_Onpremise_2019_SP1R2_REL\build\InstallShield\ServerSetup\Script Files\Setup.Rul(167)]
3-2-2023 10:07:28 UNINSTALLKEY={E0CA6191-52E8-41E0-96B2-05EA08E6869C}, DISK1TARGET=C:\Program Files (x86)\InstallShield Installation Information\{E0CA6191-52E8-41E0-96B2-05EA08E6869C} [D:\ws\workspace\OSCE\OSCE_Onpremise_2019_SP1R2_REL\build\InstallShield\ServerSetup\Script Files\Setup.Rul(179)]

Solution

To address the issue, check if the Apex One server has the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{E0CA6191-52E8-41E0-96B2-05EA08E6869C}]
"Version"=dword:0e000613
"VersionMajor"=dword:0000000e
"VersionMinor"=dword:00000000

If the registry keys above do not exist, manually add the keys.