This issue happens when the IP Address binding in IIS has been configured incorrectly.
Below is the table that shows the login behavior, based on the configured IP Address binding:
Apex One URL | IP Address Binding | Behavior |
IP Address | IP Address | Normal Login |
FQDN | Automatic Logout | |
IP Address | All Unassigned | Normal Login |
FQDN | Normal Login |
To fix the issue, follow the steps for the product that you are using below:
- On the Apex One server, open IIS Manager.
- Go to Sites > OfficeScan.
- Under Action pane, click Bindings...
- Select https, then click Edit...
- Change the IP address to All Unassigned.
- Click OK.
- Under Manage Website, click Restart.
- Logon to the Apex One web console and check if the issue will persist.
- On the Apex Central server, open IIS Manager.
- Go to Sites > Default Web Site.
- Under Action pane, click Bindings...
- Select https, then click Edit...
- Change the IP address to All Unassigned.
- Click OK.
- Under Manage Website, click Restart.
- Logon to the Apex Central web console and check if the issue will persist.
For further assistance, please contact Trend Micro Technical Support.