Scope and Limitation:

• TMEMS account can be migrated from the following:
  • CLP to CLP/LMP
  • LMP to LMP/CLP
  • NFR License to LMP/CLP
• Source account must be active and not in grace period.
• Destination account must be active and the TMEMS console should be logged on at least once.
• Destination account must have the same or a greater number of seats from the source account.
• Destination account should NOT have a registered domain.

Migration notes:

• If you are using an API key under the Administration > Service Integration, such as LDAP Sync Tool, RESTful API and etc., you need to manually update the account name and service auth key. 
• If you are using Trend Micro Remote Manager (TMRM), you need to manually bind the TMEMS account after the migration is completed.
• If you want to use Apex Central, you must use the destination account name to log in to the Apex Central Console.

To submit a migration request, collect the following information:

• Source Account:
  • Login ID:
  • Activation Code:
  • Tenant ID (if LMP-based):
• Destination Account:
  • Login ID:
  • Activation Code:
  • Tenant ID (if LMP-based):