Views:

Scope and Limitation:

  • TMEMS account can be migrated from the following:
    • CLP to CLP/LMP
    • LMP to LMP/CLP
    • NFR License to LMP/CLP
  • Source account must be active and not in grace period.
  • Destination account must be active and the TMEMS console should be logged on at least once.
  • Destination account must have the same or a greater number of seats from the source account.
  • Destination account should NOT have a registered domain.
 

Migration notes:

  • If you are using an API key under the Administration > Service Integration, such as LDAP Sync Tool, RESTful API and etc., you need to manually update the account name and service auth key. 
  • If you are using Trend Micro Remote Manager (TMRM), you need to manually bind the TMEMS account after the migration is completed.
  • If you want to use Apex Central, you must use the destination account name to log in to the Apex Central Console.
 

To submit a migration request, collect the following information:

  • Source Account:
    • Login ID:
    • Activation Code:
    • Tenant ID (if LMP-based):
  • Destination Account:
    • Login ID:
    • Activation Code:
    • Tenant ID (if LMP-based):
  1. On Trend Micro Remote Manager (TMRM), logon using your partner account. Select the Customer where you want to perform the domain transfer.

    Module state

  2. On the Customers tab, copy the Tenant ID of your LMP account and provide it to us. The Tenant ID can be found on the Company Profile tab. It is the 5-character from the Logon URL.

    Module state


Submit a case and provide the following information to Trend Micro Technical Support.