Views:

To be able to view detailed connection information, download the logs from the Trend Vision One console. Follow these steps:

  1. Generate the Service Protection Services logs from Trend Vision One console:
    1. Log in to Trend Vision One and switch to Service Gateway Management.

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    2. Choose your Service Gateway appliance. Click it to go to the details page, then click Support.

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    3. Choose the time range and forward proxy service to collect log.

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      Note that for this statistics, only forward proxy service is supported.

    4. Click Generate Log File and wait for the logs upload to notification center.

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  2. Download and then extract the logs package with "trend" and parse the logs:
    1. Extract package.

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    2. To check FRS log, please check the Nginx_access.log file.Module state

    3. To check WRS log, please check the lwcs_access.log file 
       


      Note that the logs use GMT+0 time.

    4. You can filter the agent IP address to verify whether the agent connect the Smart Connection Services. For above example, 192.168.166.144 and 192.168.244.111 is the agent IP.