Users are not getting synced in Cloud App Security even after provisioning

Cloud App SecurityAll

Last updated: 2024/07/25

Solution ID: KA-0014504

Category: Configure , Troubleshoot

Users are not getting synced in CAS even after provisioning. Only one user (account used to provisioned) is added on Targets.

Perform the following:

Manually perform a sync on Cloud App Security.
CAS performs a daily sync of the targets. If a newly added user is not yet added or listed, click Sync Now to trigger the sync. If user is not added, proceed to the next step.
Check if provisioning is complete.
Verify under notifications or tasks if pending activities are needed to be done. If yes, click on it to proceed with provisioning. If same is encountered, export the Cloud App Security Audit Logs.

Was this article helpful?