Smart Scan Agent Pattern is not updating in Trend Micro Apex One™ as a Service Hybrid Setup

Apex One as a ServiceAll

Last updated: 2023/06/05

Solution ID: KA-0014691

Category: Troubleshoot

Trend Micro has received reports that Smart Scan Agent Pattern is not updating in Apex One as a Service after receiving May 2023 maintenance update.

This is due a security enhancement introduced from May 2023 maintenance that removes some local signature files.

This issue only affects Apex One as a Service running in Hybrid mode, where Apex One as a Service is registered to an on-premise Apex Central server.

To resolve the issue, perform the following steps:

On the Apex Central On-premise server, stop the following services.
- Trend Micro Apex Central
- Trend Micro Management Infrastructure
- World Wide Web Publishing Service
Using a text editor, open SystemConfiguration.xml, located in C:\Program Files (x86)\Trend Micro\Control Manager\

Modify the following value.

<P Name="m_iUseAUSmartDuplicate" Value="0">

Save the file.
Start the stopped services in Step 1.
To verify, wait for next Smart Scan Agent Pattern update in Apex Central side and check it again.

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