When the password for Endpoint Encryption 6.0 PolicyServer MMC is lost, the following steps can be taken to reset it:
- Copy the tool "ResetAdministrator.exe" to the Policy Server and launch it. The tool will auto detect the database instance.
- Input the required information, which includes the Database administrator and password, and the TMEE Policy Server Administrator credentials (with new/confirm password).
- Click the Reset password button. The new password for Enterprise administrator will be reset.
Note: If the tool is unable to detect your database, you may need to start the SQL Server Browser windows service if it is stopped.