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When the password for Endpoint Encryption 6.0 PolicyServer MMC is lost, the following steps can be taken to reset it:

Copy the tool "ResetAdministrator.exe" to the Policy Server and launch it. The tool will auto detect the database instance.
Input the required information, which includes the Database administrator and password, and the TMEE Policy Server Administrator credentials (with new/confirm password).
Click the Reset password button. The new password for Enterprise administrator will be reset.

Note: If the tool is unable to detect your database, you may need to start the SQL Server Browser windows service if it is stopped.

Resetting Endpoint Encryption 6.0 PolicyServer MMC Password

Product / Version includes:

Endpoint EncryptionAll

Last updated: 2024/06/27

Solution ID: KA-0014785

Category:

Summary

The password for Endpoint Encryption 6.0 PolicyServer MMC is lost and needs to be reset.

When the password for Endpoint Encryption 6.0 PolicyServer MMC is lost, the following steps can be taken to reset it:

Copy the tool "ResetAdministrator.exe" to the Policy Server and launch it. The tool will auto detect the database instance.
Input the required information, which includes the Database administrator and password, and the TMEE Policy Server Administrator credentials (with new/confirm password).
Click the Reset password button. The new password for Enterprise administrator will be reset.

Note: If the tool is unable to detect your database, you may need to start the SQL Server Browser windows service if it is stopped.

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