If you are experiencing high CPU usage with the WFBS agent, follow the steps below:

1. Open Task Manager and identify the Trend Micro process that has the highest CPU usage.
   • Get a screenshot to be provided to the Trend Micro Engineer later.
2. Feature Isolation, you can refer to the link below:
   • Issue isolation steps in Worry-Free Business Security Services (WFBS-SVC)
3. Collect ProcMon logs.
   • Download the Process Monitor tool here:
     • https://live.sysinternals.com/ - ProcMon.exe for 32-bit and ProcMon64.exe for 64-bit.
   • Open process monitor and press ctrl + E to pause the capture.
   • Clear the windows by pressing ctrl + X.
   • Once the window has cleared, press ctrl + E again and wait for at least 10 minutes while events are being captured.
4. After 10 mins, press Ctrl + E to stop the capture of events.
5. Click Save, choose "All events" then save as "PML."

Create a new case and provide the files you have collected to the Trend Micro Engineer.