Here are the steps to reactivate the Deep Security Agent from Trend Vision One back to Trend Cloud One - Endpoint & Workload Security.
- Login to your Trend Vision One Web Console
- Go to the Endpoint Security Operations > Server & Workload Protection Instance
- Go to the Computers Tab and select the agent you wish to revert back to Cloud One.
- Deactivate the agent from agent actions. Alternatively, you can login to the machine and run the command "dsa_control -r" to deactivate the agent.
- For the complete instructions on how to deactivate the agent, see Deactivate the agent in the Cloud One Help Center.
- You may also need to disable self-protection for the agent before being able to deactivate the agent. see Enable or disable agent self-protection article.
- Login to Trend Cloud One - Endpoint & Workload Security and go to Administration > Updates > Software > Local > Generate Deployment Scripts. Generate the deployment script.
- From the script, you can locate the activation command which includes the TenantID and Token.
For Linux: /opt/ds_agent/dsa_control -a dsm://<manager url>: <manager port>/ "tenantID:xxxxx" "token:xxxxx" For Windows: & $Env:ProgramFiles"\Trend Micro\Deep Security Agent\dsa_control -a dsm://<manager url>: <manager port>/ "tenantID:xxxxx" "token:xxxxx"
- After getting the activation command, you can run the command to activate the agent. For more information on agent activation, please refer to this article.
- After reactivating the agent, it would re-appear in the Computer List. Make sure to assign the correct Policy for the reactivated agents.