Trend Micro is working to further optimize the Service Gateway updating process to reduce this issue.

Trend Micro is working to further optimize the Service Gateway updating process to reduce this issue.
Trend Vision One Workflow and Automation
An unscheduled firmware upgrade may occur when there are more than one Service Gateways.
To prevent multiple Service Gateways from performing an upgrade all at the same time and cause network traffic, the backend server will trigger the upgrade one at a time. In cases where the network speed is relatively slow, the Service Gateway will use a longer time to download the firmware and deploy it, causing another Service Gateway to upgrade without schedule.
Trend Micro is working to further optimize the Service Gateway updating process to reduce this issue.