Using both Local Account and Single Sign On (SSO) as login methods to log in to Trend Micro Email Security (TMEMS) Management console

Trend Micro Email SecurityAll

Last updated: 2023/10/24

Solution ID: KA-0015500

Category: Configure , Troubleshoot

In some situations, TMEMS customers use both Local Account login and Single Sign-On (SSO) login methods to access the TMEMS console.

This article lists the conditions needed to use both Local Account login and Single Sign-On (SSO) as login methods.

Below is a sample scenario if both Local Account and SSO were enabled on the TMEMS console:

Account for local account method (with 2FA (optional)): User A is a TMES subaccount created on the TMEMS console with the following sample login credentials
- email address: userA@example.com
- password: passA
Account for SSO: User A is from an AD with the following sample login credentials:
- email address: userA@example.com
- password: passB

To successfully log in using either method for user A, the respective conditions must be met:

For Local Account method:
- User A logged in to the TMEMS Management Console directly using https://ui.tmes.trendmicro.com/en/index.html, instead of the TMEMS URL with a unique identifier (https://ui.tmes.trendmicro.com/en/index.html?cmpID=<testkey>)
- The URL will redirect to the TMEMS console portal and User A will need to use the username and password: passA
Two-factor authentication (2FA) for the local account login method with TMEMS configuration is optional.
For SSO method:
- User A's AD account must be logged in to the browser or logged into the Microsoft Login Portal in another tab, with the password: passB
- User A must be in normal browsing mode
- User A must access the TMEMS URL with a unique identifier (https://ui.tmes.trendmicro.com/en/index.html?cmpID=<testkey>) to initiate the SSO

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