Impact on Service

• There will be a 50-minute service downtime during the maintenance period. Users/partners will encounter the following:
  • Access to Trend Micro Remote Manager (TMRM) console: https://rm-nabu.trendmicro.com will not be accessible during this time and will be redirected to the maintenance page.
  • Users who are already logged in to the console will be logged out when they hit refresh or click on any tabs from the console and will be redirected to the maintenance page.
  • Data synchronization between TMRM and WFBS-SVC will be stopped during this time but related tasks will be kept in queue. Services will continue to synchronize data after the maintenance period ensuing no data loss.
  • TMRM's RMM (Kaseya, Automate, Datto) and PSA (ConnectWise, AutoTask) function services will not be available during the maintenance period.

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

If you have any questions or concerns, please contact Trend Micro Technical Support or your assigned Customer Service Manager.