To address this issue:
- Open aucfg.ini file in Apex Central installation root folder.
- Add these three lines of configuration setting in the end of the configuration file.
Configuration for the solution
[common] delete_invalid_packages=1 delete_directory_list=pattern;
- Save the changes of the configuration file.
- Wait for 15 minutes, the issue should be solved.
For support assistance, please contact Trend Micro Technical Support.