Symptoms
- Unable to locate the Trend Micro Apex Central™ or TrendAI Vision One Workload Security consoles within the portal.
- Received "Access Denied" or permission errors when clicking security modules.
- Confusion regarding the "one-way" upgrade path from previous versions.
- Missing Endpoint Sensor after upgrading from a Cloud One agent.
Common Error Messages
- "Access Denied: You do not have enough permission."
- "Instance status: Unhealthy."
- "Console not found in Endpoint Security Operations."
The most direct way to access your security consoles is to navigate to the Endpoint Security Operations section within the TrendAI Vision One dashboard.
How Do I View My Protection Consoles?
- Log in to your TrendAI Vision One console.
- Navigate to the Endpoint Security Operations section on the left-hand sidebar.
- To view Trend Micro Apex Central: Click Standard Endpoint Protection.
- To view TrendAI Vision One™ Endpoint Security: Click Server & Workload Protection.
How Do I Access a Specific Trend Micro Apex One™ Server?
If you need to manage a specific server, you must navigate through the Trend Micro Apex Central directory:
- Within Standard Endpoint Protection, click on Directories.
- Select Product Servers.
- Choose the specific TrendAI Vision One Apex One Server you wish to manage.
Why Can't I Access the Security Consoles?
If the consoles are missing or inaccessible, it is usually due to instance health or user permissions.
- Unhealthy Instance: Check Service Management > Product Instance to ensure your instance is "Healthy."
- Insufficient Permissions: Your account may lack the required roles. Contact your TrendAI Vision One administrator to verify your access rights.
Can I Roll Back After Upgrading to Foundation v1?
No, the upgrade to TrendAI Vision One Endpoint Security is a one-way process.
- Once you update to Foundation v1, you cannot rollback to Poseidon v1.
- There is no "disconnect" or "delete" function available to return an instance to the standalone Cloud One console once migrated.
Do I Need to Install Endpoint Sensor Manually?
The installation behavior depends on how the agent was originally deployed.
- New Installations: If the package is downloaded from the TrendAI Vision One console, the Endpoint Sensor is installed automatically alongside the agent.
- Upgraded Agents: If you upgraded from a Cloud One agent, you may need to manually trigger the sensor installation. Look for recommendation tips in the Endpoint Inventory app.
FAQs
Can I reconnect my server to Cloud One after migrating to TrendAI Vision One?
No. The upgrade process is a one-way path; once you move to TrendAI Vision One Endpoint Security, the instance cannot be accessed from the legacy Cloud One console.
What should I do if my instance status is "Unhealthy"?
Navigate to Service Management > Product Instance to view the health status. If it remains unhealthy, contact Trend Micro support for instance restoration.
Why don't I see "Standard Endpoint Protection" in my menu?
This is typically a permission issue. Ensure your user role has "Full Access" or "View" permissions for Endpoint Security modules in the User Management settings.
Is the Endpoint Sensor mandatory for Server & Workload Protection?
While not strictly mandatory for basic protection, the Endpoint Sensor is required for XDR (Extended Detection and Response) capabilities within TrendAI Vision One.