Symptoms
- Unable to locate the TrendAI™ Apex Central or TrendAI Vision One™ Workload Security consoles within the portal.
- Received "Access Denied" or permission errors when clicking security modules.
- Confusion regarding the "one-way" upgrade path from previous versions.
- Missing Endpoint Sensor after upgrading from a Cloud One agent.
Common Error Messages
- "Access Denied: You do not have enough permission."
- "Instance status: Unhealthy."
- "Console not found in Endpoint Security Operations."
The most direct way to access your security consoles is to navigate to the Endpoint Security Operations section within the TrendAI Vision One™ dashboard.
How Do I View My Protection Consoles?
- Log in to your TrendAI Vision One™ console.
- Navigate to the Endpoint Security Operations section on the left-hand sidebar.
- To view Apex Central: Click Standard Endpoint Protection.
- To view TrendAI Vision One™™ Endpoint Security: Click Server & Workload Protection.
How Do I Access a Specific Trend Micro Apex One™ Server?
If you need to manage a specific server, you must navigate through the Apex Central directory:
- Within Standard Endpoint Protection, click on Directories.
- Select Product Servers.
- Choose the specific TrendAI Vision One™ Apex One Server you wish to manage.
Why Can't I Access the Security Consoles?
If the consoles are missing or inaccessible, it is usually due to instance health or user permissions.
- Unhealthy Instance: Check Service Management > Product Instance to ensure your instance is "Healthy."
- Insufficient Permissions: Your account may lack the required roles. Contact your TrendAI Vision One™ administrator to verify your access rights.
Can I Roll Back After Upgrading to Foundation v1?
No, the upgrade to TrendAI Vision One™ Endpoint Security is a one-way process.
- Once you update to Foundation v1, you cannot rollback to Poseidon v1.
- There is no "disconnect" or "delete" function available to return an instance to the standalone Cloud One console once migrated.
Do I Need to Install Endpoint Sensor Manually?
The installation behavior depends on how the agent was originally deployed.
- New Installations: If the package is downloaded from the TrendAI Vision One™ console, the Endpoint Sensor is installed automatically alongside the agent.
- Upgraded Agents: If you upgraded from a Cloud One agent, you may need to manually trigger the sensor installation. Look for recommendation tips in the Endpoint Inventory app.
FAQs
Can I reconnect my server to Cloud One after migrating to TrendAI Vision One™?
No. The upgrade process is a one-way path; once you move to TrendAI Vision One™ Endpoint Security, the instance cannot be accessed from the legacy Cloud One console.
What should I do if my instance status is "Unhealthy"?
Navigate to Service Management > Product Instance to view the health status. If it remains unhealthy, contact Trend Micro support for instance restoration.
Why don't I see "Standard Endpoint Protection" in my menu?
This is typically a permission issue. Ensure your user role has "Full Access" or "View" permissions for Endpoint Security modules in the User Management settings.
Is the Endpoint Sensor mandatory for Server & Workload Protection?
While not strictly mandatory for basic protection, the Endpoint Sensor is required for XDR (Extended Detection and Response) capabilities within TrendAI Vision One™.