Checking the ..\Trend Micro\Smex\dbDatabaseCreation**.log, you can see the following CScript errors:
CScript Error: Windows Script Host access is disabled on this machine. Contact your administrator for details. CScript Error: Windows Script Host access is disabled on this machine. Contact your administrator for details. CScript Error: Windows Script Host access is disabled on this machine. Contact your administrator for details.
The log indicates that the CScript was disabled. CScript is a Microsoft Application used by SMEX to install\update database.
To resolve this issue, you can follow these steps:
- On the Exchange Server, open cmd as Administrator.
- Type the command CScript. It should show an output:
Click the image to enlarge.
- If it shows a different result, it means CScript is not present or disabled. Ensure that CScript is enabled or installed on the Exchange Server
If issue persists, contact Trend Micro Technical Support for assistance.