If servers running RHEL 8 and Deep Security Agent (DSA) are in a hang state, it may be necessary to upgrade the DSA to the latest version. To do so, follow these steps:
- Uninstall the current DSA using the command
sudo yum erase ds_agent. - Make sure that the directories were cleaned up using the commands
sudo rm -r /var/opt/ds_agent/andsudo rm -r /opt/ds_agent/. - Download the DSA installer and latest Kernel Service Pack (KSP) for RHEL 8 from the Trend Micro website.
- In Deep Security Manager (DSM), go to Administration > Updates > Software > Local > Import and import the KSP packages.
- Install the latest DSA (20.0.1-3180) and activate it in DSM.
After completing these steps, the DSA should be upgraded to the latest version and the hang state issue should be resolved. If the issue persists, please contact Trend Micro support for further assistance.