If you are experiencing login issues with Deep Security Manager (DSM), there are several possible causes for this issue. One possible cause is an issue with domain authentication, while another possible cause is an expired password.
To resolve this issue, please follow the steps below:
- Check if the DSM service is running on both servers.
- Verify that the DSM service is running under the correct user account.
- Check if the DSM service is listening on the correct port.
- Verify that the DSM service is not blocked by any firewall or antivirus software.
- Check if the DSM database is running and accessible.
- Verify that the DSM database is not full or corrupted.
- Check if the DSM web console is accessible from a different machine.
If none of these steps resolve the issue, please collect DSM logs on all nodes. To find diagnostic logging files, go to the root directory of the Deep Security Manager, and look for file names with the pattern server#.log, such as server0.log. They are located under Install Path of DSM.